The coordination layer

Rosie

Rosie is the part of CareRunner that organizes information, explains what is happening, drafts next steps, and keeps authorized context moving between people.

Rosie is a coordination layer, not a participant with authority. She helps people act; she does not decide, diagnose or approve.

Rosie, in her laneIllustrative example

Kept the threadRemembered last week's pharmacy delay

Context

Suggested a next stepFamily decides — Rosie never acts alone

Won't give medical adviceGeneral education only

Limit

Two lanes

Rosie’s lane

Organize what has arrived
Explain what something appears to be
Draft a next step for a person to review
Remind, and keep the thread moving
Carry authorized context to the next person

The boundary

Diagnose
Prescribe or change medication
Make clinical decisions
Give legal or financial advice
Act on anything consequential without approval

Not a disclaimer bolted on afterwards — the boundary is how the product is built.

Rosie organizes, explains, reminds and coordinates. Clinical, legal and financial decisions stay with people.

Organizes what has arrived into work that can be owned.
Explains in plain language what something appears to be and what usually happens next.
Drafts a suggested task, message or next step for a person to review.
Carries authorized context forward so the next person is not starting cold.

Where a person stays in charge

Prepared

Reschedule Thursday’s visit to Monday

Drafted with the reason, the alternative time and the transport impact attached.

Waiting on a person

Maya, family concierge

ApproveDecline

Anything consequential stops here until a person with the right permission decides. Illustrative example using invented names and situations. Not a real family, document or medical record.

Rosie's output is presented for review, not executed silently.
Consequential actions require explicit human approval.
Corrections from people feed back into how Rosie is reviewed and improved.

See how a Care Circle would work for you

Start a circle yourself, or ask us to walk you through it.