Features
What CareRunner actually does
Every capability below is available in the product today. Where something is limited by role or permission, we say so.
CareRunner coordinates the practical, non-clinical work of caring: shared circles, work with named owners, approvals, documents, medications, appointments, errands, and Rosie-assisted organisation.
The Care Circle
Margaret, 78, is at the center
Tap anyone on the ring to see who they are, what they can do and what they cannot see.
- Rosie, the assistant
- The person in charge
- The rest of the family
- Neighbors and friends
- Someone paid to do errands
- Someone paid to organize
- Carers and specialists
- Clinics and services
- Someone who sorts the post
- Create a circle for the person receiving care and invite the people who help.
- Each participant joins with a role that bounds what they can see and do.
- A shared record of the care recipient's context, kept in plain language.
- Sensitive information is gated by consent as well as by role.
A mission carries its own context
Book the cardiology follow-up
For Eleanor. Requested after the last visit; needs a morning slot and a ride both ways.
- Owner
- Maya, family concierge
- Circle
- Eleanor's circle
- Next step
- Confirm the 9:30 slot and attach transport
• Created by Maya
• Coverage confirmed by Sam
• Transport requested
Tasks
Each piece of work has one owner, a description and a history.
Today
What needs attention now, and what is coming this week.
Updates
Progress recorded on the work itself, not in scattered messages.
Messages
Circle discussion attached to the work, with file attachments.
Approvals
Plain-language decisions that stay with permitted people.
Archive
Completed work keeps its record and stays findable.
From an envelope to a next step
Stored in the vault, visible only to those permitted.
This looks like a coverage decision about one requested service, with a response window.
A plain-language summary — not advice, and not a decision.
- Upload documents to a circle, where the people permitted to see them can find them.
- Review what a document appears to be before acting on it.
- Document delivery and signature requests are available to participants whose role permits them.
Medication with its context attached
Coordination support only. No dosing advice, no clinical judgment.
- A shared medication list for the circle, showing who each medication is for and whether it is active or archived.
- Refill tracking and side-effect notes.
- A duplicate check that flags when the same medication looks recorded twice.
- CareRunner does not prescribe, adjust doses, or give medical advice.
One calendar the circle can actually see
- 9:30Cardiology follow-up · transport attached
- 11:00Pharmacy pickup · Devon (Runner)
- 16:00Family check-in call
- —Form response due
- A shared calendar of appointments and commitments for the circle.
- Reminders so time-bound work is not missed.
- Reschedule and cancel with a record of what changed.
One circle, four different views
- Everything they coordinate
- Approvals waiting
- Documents in the vault
- Nothing consent has withheld
- Request short, clearly scoped, non-clinical errands.
- Assign them to a Care Runner or another participant.
- See a completion record afterwards.
Rosie proposes, a person decides
- Transport for the 9:30 appointment is not confirmed.
- The plan letter has a response deadline on Thursday.
- Nobody owns sharing the outcome with the family yet.
Rosie does not diagnose, prescribe, or decide.
Rosie helps with
- Organizes what has arrived
- Explains what something appears to be
- Drafts a next step for review
- Carries authorized context to the next person
People stay responsible for
- Approve or decline anything consequential
- Decide what happens for the care recipient
- Give, narrow or withdraw consent
- Make every clinical, legal and financial decision
CareRunner runs in any modern browser and can be installed to a phone home screen, a dock or a taskbar. There is no app store requirement and no separate download.
- No integrations with clinical, facility, benefits or payer systems.
- No clinical record, care-plan-of-record or clinical decision support.
- No organisation-facing dashboards for employers, plans or communities.
- No emergency response capability of any kind.
See how a Care Circle would work for you
Start a circle yourself, or ask us to walk you through it.