Triage and routing

The care navigator

Navigators look at what has arrived, decide what actually needs attention, and route it to the right person with the context attached.

A lot of coordination failure is a routing failure: the right information reached the wrong person, or the right person at the wrong moment.

Navigation planIllustrative example

Benefit eligibility checkStep 1 of 4

Started

Gather proof of incomeFamily to upload two documents

Appeal deadline18 days left

Watch

One Thursday, step by step

Margaret, 78, has an eye appointment on Thursday. Her daughter Dana lives four hours away and is at work. Her neighbor Ray can drive her. The clinic needs a form signed first.

Step 5 of 5

The point: nobody had to remember it, chase it, or explain it twice.

An invented family, an invented appointment. This is the whole idea. Illustrative example using invented names and situations. Not a real family, document or medical record.

Reviews incoming items and separates what needs action now from what can wait.
Turns a vague situation into a task with a clear description.
Flags anything that should go to a family decision-maker rather than a helper.

See how a Care Circle would work for you

Start a circle yourself, or ask us to walk you through it.